Privacy Policy

Multistar Holdings Pvt Ltd ("Company", "we", "us", or "our") operates the Multi Sense platform. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your data. This policy applies to all users of our website, dashboard, mobile applications, APIs, and IoT devices.

By using the platform, you consent to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.

We collect the following categories of information when you use our platform:

Personal Data

• Full name, email address, and phone number provided during registration.
• Company or organisation name and job title.
• Billing information and GST details for paid subscriptions.

Device & Sensor Data

• Telemetry data transmitted by Multi Sense gateways and sensors, including vibration, temperature, humidity, and other environmental readings.
• Device identifiers, firmware versions, and connectivity metadata.
• Configuration settings and threshold parameters applied to devices.

Usage Data

• Pages visited, features used, and actions taken within the dashboard.
• Browser type, operating system, IP address, and approximate location.
• Session duration, access times, and referral sources.

We use the information we collect for the following purposes:

• Service Operation: To provide, maintain, and improve the Multi Sense platform, including real-time monitoring, predictive analytics, and alerting features.
• Account Management: To create and manage your account, authenticate access, and process billing.
• Communication: To send service-related notifications, alert emails, security updates, and respond to your enquiries.
• Product Improvement: To analyse usage patterns, diagnose technical issues, and develop new features based on aggregated, anonymised data.
• Legal Compliance: To comply with applicable laws, regulations, or lawful requests from authorities.

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors for cloud hosting, email delivery, payment processing, and analytics. These providers are bound by contractual obligations to protect your data and use it solely for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify affected users of any change in ownership or control.

We take the security of your data seriously and implement industry-standard measures to protect it from unauthorised access, alteration, disclosure, or destruction:

• Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
• Access Controls: Role-based access controls ensure that only authorised personnel can access sensitive data. Multi-factor authentication is supported for all accounts.
• Infrastructure: Our platform is hosted on secure cloud infrastructure with network isolation, firewalls, and intrusion detection systems.
• Audits: We conduct regular security assessments and vulnerability scans to identify and address potential risks.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable notification requirements.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal data.
• Deletion: Request the deletion of your personal data, subject to any legal retention obligations.
• Data Portability: Request your data in a structured, commonly used, machine-readable format for transfer to another service.
• Objection: Object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at info@multisense.in. We will respond to your request within thirty (30) days.

We use cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including authentication tokens and session management.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve its functionality and performance.
• Preference Cookies: Remember your settings and preferences, such as language, timezone, and dashboard layout.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the platform. We do not use cookies for third-party advertising purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to your registered email address for significant changes.
• Display a prominent notice on the platform dashboard.

We encourage you to review this policy periodically. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Multistar Holdings Pvt Ltd
Email: info@multisense.in